A message about Ireland’s Phone Book
It has come to our attention that current versions of “Ireland’s Phone Book” and “Ireland’s Phone Book Pro” are currently not operable. We regret to inform users that in light of a recent threat of legal challenge, we WILL NOT be providing a fix to the application in its current guise. We have also taken the decision to remove “Ireland’s Phone Book” and “Ireland’s Phone Book Pro” from the App store.
We are engaging with a number of potential partners with a view to a long term solution and hope to be able to announce something shortly.
Apologies for the inconvenience caused.
So that’s why it never worked for me. Very surprised you couldn’t update the app with some kind of disclaimer. In any case, I hope to see you up and running again soon, please keep me in the loop regarding your progress.
This seems to me to be another case of old business models failing to adapt to the market. Would be a shame to see a service like this collapse.
Hi David,
I’ve sent you a mail regarding the points you made in the post. Don’t know if you’ve received it.
Regards,
Dermot.
It is a pity to see a “pay for itself” app like this fall on the age old screen scraping arguement. It IS a great app(let) and I am not going to look cor a refund based on the simple word – trust.
)
I hope all involved sort out a tri-parteid acceptable position (developer, Eircom and us, the customers).
I suggest , probably like others, it might be a good idea to try to email existing users of both apps or create a general message on current status for return on all searches. Best of luck (quicly though
John
Hi All,
Another thing that keeps popping up in suggestions is that I put a message on the app so people can see that there is a known issue. Here’s why I can’t:
1. I never used an interim server. That would have been illegal. So, it’s not like requests go “via” my server.
2. Therefore, to provide someone with a message would require me to issue an update. Here’s the effect that would have:
a) If you know of the issue already, you’d assume that the update was the awaited fix, only to be disappointed.
b) If you weren’t aware of the issue, you’d see the update, download it, try it out, only to see the message. Your reaction would be “I want the working one back”.
Neither of these are good experiences. I’d really love to do something pro-active, but I don’t want to until I’ve got something really great to tell my users.
Thanks everyone for continued support. We at tapadoo are still working for a longer term solution. I hope to have news soon.
Cheers,
Dermot.
Hi love the app can you e
mail when back
Great app.
Really useful.
Hopefully you can get this sorted.
Please let me know if you do,
Mark.
Hope you are back soon
Please add me to the list of people to advise when this is up and working again. It was a very useful little app.
Sorry to see it is taking so long to find a solution. Good luck. Please advise when it is available
Thanks for keeping us up to date and for your efforts.
It’s a real pity that such a useful application can bs threatened by some faceless corporation because they fear change or weren’t clever enough to come up with the idea themselves. They come in with expensive lawyers (Doooie, Screwem and Howe) knowing that the indie developer won’t have the coffers for a lengthy legal battle. (not that Eircom do these days either
)
I wonder on what grounds they are basing their legal challenge? The information was already in the public domain via the eircom and golden pages web sites. All the App was doing was effectively redisplaying it.
Great shame … Good luck with all the steps to get the app back up and running.
I must have been living on mars these part few weeks not realising that this app was not working until I tried today and thought my iTouch was broke. Great app – bring it back – email me with updates please
thank you
T
Thanks Fr. Ted !. Just to be clear though: I was not threatened by Eircom. I’m not going to go into the detail of who brought the legal challenge, so please don’t even try to guess. I will not be publishing this information.
Kind regards,
Dermot.
Great App let me know when it’s back up & running
Sorry to hear the bad news let me know when ur up and running thanks
when do we get a refund
Hi Carol,
A refund can be issued immediately.
Full details are given in the comments above. I’ve dropped you a mail to clarify.
thanks,
Dermot.
Can you please email when the update is available
Hi Dermot,
I originally got ie Phone book and loved it so much upgraded to the pro version which i found invaluable as a result i have no interest in a refund but would hope you could contact me with a fix as soon as you have one.
All the best with getting it sorted.
Mick
Please advise when update / new version becomes available.
Thanks in advance.
Refund . . .
You sold software, you then withdraw it without refunding money?
Does not sound legal or honorable.
C’mon, pay up the refunds.
Hi Dan,
If you read the comments above you’ll find I am offering refunds and how to go about getting one. Just in case, I’ll drop you a note too
Regards,
Dermot
I withdraw my comments.
I’m not bothered about a refund, but would expect the next version to be free to those who paid for it before.
Hi Russell,
If this get back on line, it will be a standard upgrade at no cost.
Cheers,
Dermot.
I really hope this app gets back up and running, it is very very good. Best of luck with getting it sorted.
Arguably the best app on iTunes Ireland! It’s a pity the Celtic tiger litigious boys shut you down. Hopefully some resolution will come soon. All the best D.
Hi Dermot – can you update us with any work in progress?
Well done fantastic app hope it gets sorted include me on the circ list please if it is up and running. Ignore the petty penny scrapers the majority saved a fortune by using this app whilst it worked. Keep up the good work.
Hi Dermot – I have just found this (your) site after only discovering some weeks ago that the App (iePhoneBook) was not working. It is very annoying, and bad customer service, that we were not notified. But I understand that maybe that’s not easy to do.
That said, it WAS indeed a very good and useful App at a good price and I don’t feel a refund will be of any use to me.
But I would really, really, like to know how things are going. You said there was a”threat of legal challenge”. Where does this stand now? Idle threat? Real threat? What is the legal question? Will the App be back? It has been 3 months now without any update according to this comment page.
Wish you luck, but like Tony asked, please share more information on progress, or not.
Best regards, Martin.
Great app pity about the problem. Keen to know when back in action
Hi Dermot,
Thanks for the personal reply. I do understand, and I do wish you well.
Hoping you can get it back online without breaking the bank. And you could/should charge more if it comes back to the same standard.
Best regards,
Still waiting!!! Please let me know when your fixed. All the best.
Looking forward to some good news! Keep me posted.
Great app Dermot. No refund necessary. Please try and sort out the problems asap. Keep up the good work. Hugh.
Hi Dermot,
Any news? Am holding out for you to come back online and get me back up and running with an upgrade.
How are things looking?
All the very best.
Hi Dermot,
I’m just interested in news of your excellent app. I think we are all anxious to know if you have a chance to get things up and running soon.
Best of luck
TomQ
Any change or new info Dermot?
?
Is this a runner, or should we just delete the App? Is it over
Great app, wondering if there is an update on gbe situation.
Hi Just wanted to say I loved this app, really useful and great value. I would love to see it back and I don’t expect a refund, I’d rather your time was spent finding a solution and developing more great apps than refunding a few €. I think of it as supporting an enterprising Irishman
I’d have spent it on directory enquiries several times over had I never had the app….
Hi Dermot,
This great application which was very useful & handy must not be brushed aside just like that.
Pls let me know when something has been done about it.
I hope everything goes well & while we wait in anticipation for this application to come back up & running on a long term basis, thank you for trying everything possible to get the application back on track. All the best.
Was a great app and still miss it. No refund necessary considering all the time and money it saved while it was working. After such a long time is it correct to assume this app won’t be back?
Its not his fault that they took it down – stop asking for refunds. Can you give an entrepreneur a break?
loved this app… hope you get an alternative one soon… fantastic idea.
D
keep up the work, and could you mail me if you do release a new app.
thanks
Hi Dermot,
Any news after all this time? Is the app definitely dead and buried or else?
Cheers!!!
Damien.
Hi There, after been frustrated for so long and finally finding your site and read the comments, my only question is should I leave the app on my iPhone and when you are up and running I will receive the update ???
Hi Dermot , fairplay to you – it was a great little app , it saved money , time and help with our carbon footprint .
Let me know when it avaible gain , keep the money – thats how it got this far . Good luck with the future and we need more people like Dermot to put it up to corporate bodies and change the way directory and listings are made . Goof work and good job , keep at it