“Apple ID does not have permission to access iTunes Connect”

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Written by dermdaly on March 16th, 2009

So…you’ve written your iPhone application, you’ve gone through the process of getting the certificates, and provisioning profile set up, you’ve zipped it up, and you’re ready to submit it to the app store.

You go to log into iTunes connect and you are greeted with this message:

Apple ID does not have permission to access iTunes Connect

Here’s what appears to be the problem, and (i hope) the solution.

The problem is the your iPhone Developer enrollment does not have either a state or a valid postal code in it. I live in Ireland, so we don’t use states and our use of postal codes is arbitrary at best, non existent in reality.

There’s (at least) 4 places where your account has been set up, so it is worth checking all of them. I believe that changing the state to ‘n/a’ is acceptable, but I’m not so sure as to what is needed for your postal code. It would appear that it expects less than 6 characters, with a mixture of letters and numbers. What I do know is that the one I enrolled with is “5″ (which is my postal code) is not acceptable.

The places where one can view/edit their Apple ID accounts are:

  1. Your ADC membership
  2. Your iPhone developer membership
  3. myinfo.apple.com
  4. Within iTunes itself.

All of this may be moot though. It appears that the profile that matters is your iPhone developer profile, which goes through an approval process. This is something that the people in Developer support cannot alter, as it has been through said approval process. I tried working with them on this (they can “push” an updated profile, but could not physically change it). Each of my changes above did not show up on their system, so they could not push it.

I did see a post on an apple forum for someone in the UK who got it sorted in minutes, but this was not my experience.

In my attempts to get this sorted, I too called Apple Developer support in the UK. I used the number at this page

One last tidbit: The UK number is a freephone number which cannot be dialled from outside the UK. Bah. The only international number diallable appears to be the US. However…Skype can be used to call toll free numbers, so I was able to put my call in to the UK using Skype.

They have told me that it must be escalated to the itunes team, and this could take “days” to get fixed. I’ll post an update when it gets sorted.

Comments (10)

Ok. I got access by 19th March. No mail from apple, it just started working. I guess someone, somewhere fixed it.
But, my access to the sales/trend reports section still doesn’t work, and I suspect a similar problem. I’ve mailed both itunesconnect (at apple.com) and itunesondemand (at apple.com) and am still awaiting some feedback regarding this.
I gotta say, their level of feedback is non-existent. I did get 1 reply in all of this saying that they would (it was from devenroll at apple.com) saying that they would get back to me very soon, but that was the last I heard. Hmm…not a great experience

How is your latest news now?
It seems that I have to phone them also … …

Hi Marquis,
They sorted it out, though I’m still awaiting app approval, and am hoping all is ok. But, I do recommend calling them. They are based in the UK (in Edinburgh, Scotland). If you use Skype, you can access the 1800 number listed for the UK.

had the exact same problem, we are based in Jersey (not recognised by Apple Store as a proper country / post code combo!)

They are sorting as I type (apparently)….

Apple stinks at this!
I live in South Africa. Everything was working like a charm and today I started getting this crappy message after accepting the latest EULA.

It’s simply ridiculous. Apple is becoming just as arrogant as Microsoft. I’m only starting with iPhone development and already I’m walking into walls.

Thanks, I was stuck, but this helped me out

Please use it and need

I am also experiencing this problem! i’m UK based. Cant believe Apple has a problem with this its rediculous!!!! I tried setting state to n/a and my postcode is 6 characters long and no joy… looks like I to may have to call Apple!

I have also a problem with apple it’s crazy

Me encanta cuando las personas se reunen e intercambian ideas.

Gran blog . Sigue con ello!

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